Update Software

Some security issues are preventing the copying of the new program files so we are suggesting the steps listed below.  If installing the latest program does not work read the last steps on going back to your previous version.

This will only work for customers not needing to purchase a new license code - go to the Upgrade page for your program to see if you qualify for a free update or not based on your version number.

Update Instructions

  1. Be sure the program you are updating is not running.
  2. Open File Explorer (Windows Explorer in Windows 7 and earlier)
  3. Navigate to the program folder.
  • If you have JukeBox 6
    • JukeBox default - C:\JukeBox 6
  • If you have JukeCD 5
    • JukeCD default - C:\JukeCD 5
  • Rename the existing program file as follows:
  • If you have JukeBox 6
    • Rename JB6.exe to JB6_old.exe
  • If you have JukeCD 5
    • Rename JukeCD5.exe to JukeCD5_old.exe
  • Download the installation file for the program you wish to update.
  • Run the installation file - this will not affect your data.
  • Run the program.


If the new version is running without error then you can delete the file you renamed with _old.

If you get a DBISAM Engine error # 11010 then follow the steps below.

 

Be sure the the program is not running.

  1. Open File Explorer (Windows Explorer in Windows 7 and earlier)
  2. Navigate to the program folder.
  • JukeBox default - C:\JukeBox 6
  • JukeCD default - C:\JukeCD 5
  • Rename the existing program file as follows:
  • If you have JukeBox
    • Delete the new JB6.exe
    • Rename JB6_old.exe to JB6.exe
  • If you have JukeCD
    • Delete the new JukeCD5.exe
    • Rename JukeCD5_old.exe to JukeCD5.exe
  • Now the old version is back in place and should run fine. 
  • Contact us at support@lowprofilesoftware.com and tell us of the problem.


Your Cart

Your cart is currently empty.
Click here to continue shopping.